Customer Relations Team Leader
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
06/02/2025
Advert End Date:
Closed for applications on 20/02/2025 08:00
Salary:
£33,000.00 Circa depending on experience
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Nexus House, 33 St James' Boulevard, Newcastle upon Tyne, NE1 4AX.
Further Information
We have a great opportunity for you to join our Customer Relations team as a Team Leader. You will lead an experienced team of Customer Relations Assistants to ensure effective and efficient handling and reporting of all customer contact, ensuring high quality standards are met and that appropriate responses are given within timescales.
You will handle complex customer issues which may include liaising with the Rail Ombudsman, Transport Watchdog and Penalty Service Ltd to ensure a satisfactory outcome.
Your role will involve the production and analysis of data, compilation of reports and liaison with internal and external stakeholders to ensure that all services are delivered as efficiently and effectively as possible.
You will provide robust supervision and support the team to continuously improve and meet key stakeholder’s objectives.
Full details can be found in the job description and person specification.
Note: Pevious applicants need not apply.
Please note: All communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, this will include your invitation to any online assessment you are required to undertake and also your invite to interview if you are short-listed. Please ensure you check your email inbox after the closing date for notifications from North East Jobs as you will not be notified by any other means. Please also remember to check your junk email items as the notification may appear here.
Please note
This job is closed for applications.