Casual Control Centre Operator
Job Summary
Contract Type:
Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern:
As and when required
Advert Start Date:
31/01/2025
Advert End Date:
16/02/2025 23:59
Salary:
£13.68-£14.36 per hour
Allowances:
Night Working Enhancement & Paid Break
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
CCTV - Town Hall
Further Information
Darlington Borough Council are looking to recruit a Control Room Operator on a casual basis to help cover rota shifts, holidays & emergencies across all shift patterns.
**The successful applicant will be subject to an enhanced DBS**
The control centre operates 24 hours a day, 7 days a week, 365 days a year on a three-shift system - 0600-1400 / 1400-2200 / 2200-0600.
You must be available to work the any part of the shift rota as required, which includes weekends and bank holidays, and you will be expected to stay within the control room for the full 8 hour shift, including rest breaks.
For detailed information on this role, please refer to the Role Profile, Role Profile Supporting Document and Known Risks form.
For a further informal discussion, please contact Chris Stokoe, CCTV Duty Manager on 01325 406212 or Paul Branch, CCTV Manager on 01325 406191.
You must have approximately 1 years previous work experience involving contact with the general public and have the ability to work as part of a team.
It is essential that you have good communication, observational and listening skills, be able to handle sensitive information and have a good understanding of the needs of the elderly. Ideally you will be committed to crime prevention, public safety and the welfare of the elderly.
Some knowledge of the legislation affecting the provision of CCTV services would be advantageous along with IT skills and call handling experience. SIA training and/or qualification would be desirable but will be provided to the successful candidate.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
• 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video. https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page. https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 405486 or HR@darlington.gov.uk , who will be happy to assist.