Customer Engagement & System Support Officer
Job Summary
Working Pattern:
Full time
Advert Start Date:
07/10/2024
Advert End Date:
23/10/2024 23:59
Salary:
£27,334 - £28,770 plus pending pay award
Job Category:
HR / Training
Employment Location:
Stockton-on-Tees
Further Information
- Do you have experience in system maintenance and development, or work in HR and Payroll and are looking for a new challenge?
- Do you have a combination of technical expertise and the ability to problem solve?
- Are you enthusiastic, self-motivated and have a passion for providing excellent service?
- Do you have great communication skills and the ability to engage with a wide range of customers, both within and outside of the Council?
Look no further! We have a fantastic opportunity for a Customer Engagement & System Support Officer to join the Xentrall Shared Services HR and Payroll team, here at Stockton-on-Tees Borough Council.
Xentrall Shared Services is a very successful partnership between Stockton-on-Tees and Darlington Borough Councils.
We also provide our services to other Councils, Schools and Academies across the Tees Valley.
The Customer Engagement and System Support officers are responsible for the maintenance and development of the HR and Payroll system ResourceLink.
Working closely with internal customers such as the Payroll, Pensions and Recruitment teams to support all users and ensure smooth running of the service.
In this role you will assist with the user support helpdesk to monitor and help with internal and external customer requests in a responsive manner. Building relationships with our customers to provide excellent customer service, working to support them with their requests. You would also work closely with the system providers to identify issues, log and monitor support calls.
You would assist with the implementation of software releases from the software supplier. Carry out user acceptance testing, including new functionality. Working to keep system downtime to a minimum.
You will assist with reviewing system security on a regular basis and always consider security measures, particularly when changing, developing or introducing new features to the system.
Support with report writing, producing and analysing reports. Ensuring data quality and original specifications have been met.
We are keen to hear from you if you have the following skills and experience:
- Experience to maintain and develop significant systems.
- Strong IT skills.
- Experience in HR, Payroll or ICT related roles or systems.
- Ability to deliver project objectives to a successful conclusion.
- Excellent customer service skills and experience.
- Good communication skills and the ability to develop excellent working relationships with a wide range of people.
- Able to prioritise work and work effectively towards meeting deadlines.
- Strong team-working ethos.
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
We offer an excellent total reward package, including:
- A competitive salary of up to £28,770, pending pay award.
- 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.
And that’s not all – you can also work flexibly where you can work part of your week at home.
If you would like to arrange to have an informal discussion about the post, please contact Tanya Dixon, Customer Engagement and System Support Team Leader, via email at tanya.dixon@xentrall.org.uk or telephone on 01642 528168.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.