Senior Housing Officer (People)
Job Summary
Working Pattern:
Full time
Advert Start Date:
22/02/2023
Advert End Date:
Closed for applications on 08/03/2023 23:59
Salary:
Band 11 £33,820 - £36,298 pa
Employment Location:
Civic Centre
Further Information
Hartlepool is a vibrant and energetic town with growing prospects. As an authority we want to make Hartlepool the best it possibly can be and want dedicated, driven and committed staff to help us achieve that.
We have an exciting opportunity for a housing professional to join the Housing section of the Strategic Asset Management Team as a Senior Housing Officer, to provide an effective and responsive housing management service and deliver positive outcomes for our customers.
We are looking for an experienced and motivated individual with proven experience of supporting customers to sustain tenancies who is approachable, compassionate and has a genuine passion to support people. You will need to be self-motivated and have the organisational skills to prioritise a demanding workload in a busy environment whilst maintaining high standards in service delivery across all aspects of the role.
In this varied role you will be involved in tenancy management from allocating and letting our homes, overseeing rent collection and arrears prevention, tenancy sustainment, safeguarding and will need to work proactively when supporting vulnerable tenants, to minimise tenancy failures. As a senior officer, you will also be required to provide guidance and support to junior members of the team and contribute towards performance monitoring.
The role involves managing a demanding and complex caseload whilst providing a high quality customer focused service to our tenants, delivering tailored interventions and providing support that is understanding of the needs and reflects the varied circumstances of our customers.
For further information please contact Gemma Day, Principal Housing Officer (People) on 01429 523598 or email gemma.day@hartlepool.gov.uk
Closing date: Wednesday 8th March 2023, midnight
Please note
This job is closed for applications.