Neighbourhood Housing Officer
Job Summary
Contract Type:
Please See Advert Text
Working Pattern:
Full time
Advert Start Date:
19/02/2019
Advert End Date:
Closed for applications on 10/03/2019 23:59
Salary:
£21,693 – £23,866
Employment Location:
Gateshead
Further Information
Job title: Neighbourhood Housing Officer
Service area: Neighbourhood Services
Job ref: TGHC623
Grade: Grade F £21,693 – £23,866 per annum (SCP 23-26). 3 x Full time temporary until 31/10/2019 & 31/03/2020 & 15/05/2020
Applicable to: External vacancy
Closing date: Midnight on Sunday, 10 March 2019
The Neighbourhood Housing Management Service has recently reshaped the delivery of its tenancy and estate management service to enable us to respond to future challenges in the housing environment. The Neighbourhood Housing Officer is a pivotal role and will focus on proactively managing tenancies, providing early intervention and support, to prevent tenancies from failing.
With the assistance of mobile technology, the post holder will be a key point of contact for customers and provide a face to face service delivering a range of tenancy management activity. This will include checking on property condition and proactively identifying and managing breaches of tenancy. It is essential the post holder can demonstrate good customer service skills and has the ability to work with and support vulnerable customers.
The role will also be responsible for providing a responsive estate management service to ensure neighbourhoods are clean, safe and sustainable, reporting and tackling environmental issues daily.
The post holder will be able to demonstrate a positive attitude to respond to a varied range of customers’ needs, particularly those who are vulnerable. The successful candidate will be able to evidence they can deal with difficult situations and use a problem solving approach to respond to enquiries. It is essential that you can demonstrate experience in working with customers, partners and external agencies to ensure our estates are attractive places to live.
Successful applicants should demonstrate excellent negotiation and communication skills; they will be required to work as part of a team and on their own initiative, when required.
Experience of working with members of the public is essential, as is the ability to demonstrate a commitment to excellent customer service.
You will have a minimum of 5 GCSEs at Grade C or above or equivalent (including Maths and English) or relevant experience, knowledge of housing and social care and possess good IT skills. It is also essential that you have experience of working in a customer related environment.
Work locations will vary subject to the needs of the business.
You should consider the essential requirements and competencies relating to this post when applying and ensure you evidence your suitability within your application, giving examples.
Please note: Assessments will be by application, ability tests and interview for this vacancy.
For an informal discussion about the role please email Emma Snaith emmasnaith@gatesheadhousing.co.uk , Neighbourhood Housing Manager or email Catherine Hopkins, Neighbourhood Housing Manager or call 0191 433 5886.
You should consider the job profile when applying, giving examples of how you meet the criteria.
Please note
This job is closed for applications.