Customer Service Apprentice – Full Time
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
14/06/2024
Advert End Date:
12/07/2024 23:59
Salary:
Starting salary of £19,114
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
South Shields
Further Information
Post Title: Customer Service Apprentice – Full Time
Location: Hybrid, Homeworking/South Shields Town Hall
Reference: 29-2024
Salary: Starting salary of £19,114
Closing Date: Friday 12th July
A bit about us…
South Tyneside Homes is a business that people want to work for and with, so having a culture where people can thrive and enjoy work is important to both our vision and how we approach each day.
Our agile and flexible working environment means that we can support you to get the right work/life balance so you can get on with your job and deliver great results for our customers.
At South Tyneside Homes we manage, maintain and improve 17,000 council homes and estates on behalf of South Tyneside Council. Staff are central to what we do and the services we provide. One of our company’s strategic objectives is to be an “employer of choice, efficient and well-governed” and we aim to have a motivated, well-trained and diverse workforce to help us meet the needs of the business both now and in the future.
If you are passionate and feel you can make a positive and lasting impact in South Tyneside, then please read on...
We’re currently looking for a Customer Service Apprentice to join our amazing Customer Service team on fixed term basis of two years to help us deliver exciting new changes across our organisation.
South Tyneside Council commissioned an independent review of the housing and wider services that are currently carried out by South Tyneside Homes and has made the decision to bring all housing related services back under Council control. The move will include a TUPE (Transfer of Undertakings Protection of Employment Regulations) transfer of all current staff employed by South Tyneside Homes and those recruited between now and when the transfer takes place.
What’s in it for you
We offer a starting salary of £19,114 per annum for a 37-hour week, 25 days of annual leave plus Bank Holidays.
We also work flexibly, so you will also benefit from being able to work from both home and the office if you want. We offer flexi-time, meaning you will also have the opportunity to take a further 12 flexi days per year, depending on the requirements and demands of the role.
But that’s not all. We also offer...
A Local Government Pension Scheme, where we will contribute 12.6%
Fantastic opportunities to support your health and wellbeing, including a range of activities throughout the year, dedicated health advocates, mental health first aiders, Occupational Health Service and a free onsite staff Gym.
Opportunities for you to have your say on how we develop services, including via Staff Forum and engagement sessions with our Executive Leadership Team.
Access to affordable leasing options for cars and electronics.
Reduced cost of public transport tickets for travel across Tyne and Wear.
Modern offices, all the equipment you’ll need to do your job, and a great bunch of colleagues.
And, if that wasn’t enough…
Our comprehensive induction will ensure we get you on board quickly, you fully understand how the organisation works, you are introduced to your key contacts and have all the support you need to ensure you are successful in your new role.
A bit about what you will get up to…
We’re looking for someone who is passionate about delivering excellent customer service and is excited to work in our dynamic Housing Service Centre. You will work with a friendly, vibrant, highly motivated team that excels in delivering a first-class service. You will provide both individually and as part of a team excellent customer focussed delivery, offering a wide and varied range of services and resolving enquiries at the first point of contact for our internal and external customers.
Candidates must be prepared to handle a high volume of calls, LiveChats and delivering face to face services, whilst providing a quality service and have an aptitude for problem solving. You should have excellent listening skills, a professional and friendly manner and great IT skills.
If you are interested by what you have read and meet our criteria, we would welcome an application from you.
This is a fantastic opportunity for anyone who is dedicated to working in a contact centre environment and has an interest in social housing. We want the right person for the job, someone who has built their career on delivering excellent customer service.
If you think this all sounds good, then here is what we need from you…
A copy of your anonymised CV and a brief covering letter setting out how you believe your skills match the criteria of the job role.
If you would like to know anything more about the role, we will be pleased to answer any of your questions. Please contact Lynsey Robertson, Customer Services Manager, on 0300 123 6633 or email lynsey.robertson@southtynesidehomes.org.uk
If you are interested by what you have read and meet our criteria, we would love to hear from you. Please click “Apply Now” to submit your application via our recruitment portal, providing a CV and supporting statement outlining how you meet the criteria outlined in the attached Person Specification. Please ensure that you anonymise your CV and supporting statement.
Closing date: Friday 12th July. BT Typetalkers welcome.
Please do not hesitate to contact us if you have any specific requirements during the application process.
South Tyneside Homes are an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Should you need to apply using an alternative method please contact jobs@southtynesidehomes.org.uk or (0191) 4268340.