Customer Services Assistant
Job Summary
Working Pattern:
Full time
Advert Start Date:
21/10/2016
Advert End Date:
Closed for applications on 03/11/2016 23:59
Salary:
£16,772 - £18,560 Grade 4
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Your normal place of work is to be agreed. However, you may be required to work at any council workplace within County Durham.
Further Information
Full time 37 hour Post
Temporary until 31/3/17
The Customer Services Team are looking to recruit a Customer Services Assistant to provide a first point of contact for our customers accessing our services through a variety of channels.
We are looking for an enthusiastic and customer focussed individual, with a positive attitude and the ability to deal with a range of customer enquiries, working with services to ensure their resolution; acting as the customers advocate, where appropriate, and supporting effective service delivery.
An excellent communicator, you will be required to demonstrate tact and diplomacy. You will be the first point of contact for many customers; therefore a good understanding of council services will be beneficial. You will also be expected to deal with a complex range of issues sensitively and confidentially, handling areas of conflict appropriately.
Required Qualifications : 4 GCSEs (A-C) or equivalent
For an informal discussion about the post, please contact Victoria Murray – Customer Relations Team Leader – Tel No 07786027311or 03000 267707 e-mail victoria.murray@durham.gov.uk
Interview date is to be confirmed.
Apply on-line via the jobs portal or for further assistance contact the HR Operations & Data Team on telephone no. 03000 268302 / 267235 or email hrneighbourhoods@durham.gov.uk
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.
Permanent employees wishing to undertake a temporary post within the Council, whether this is within their substantive service, or across services, should seek the approval of their Line Manager/Senior Manager to undertake this temporary post with the guarantee to return to their substantive post at the expiry of the temporary post. If the temporary post is reviewed and further extended, agreement must be sought from the employee’s substantive line manager.
Anyone currently listed on the Redeployment Register who is interested in being considered for this vacancy should contact the HR Operations & Data Team.
Please note in all cases the interview date must be prior to your end date
In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.
Please note
This job is closed for applications.