Job Summary
Working Pattern:
Full time
Advert Start Date:
18/10/2016
Advert End Date:
Closed for applications on 31/10/2016 23:59
Salary:
£29,033 to £32,164 p.a. Grade 10
Employment Location:
Based at County Hall, Durham. However, you may be required to work at any council workplace within County Durham.
Further Information
The Service Improvement Team are looking for someone who has extensive experience of driving business process reengineering and service improvement as well as excellent stakeholder engagement and organisational change management skills.
The role will involve the delivery and successful implementation of process reviews to support our Customer First Strategy in terms of improving access to services for our customers; implementation of our new CRM system and to enable better and more efficient ways of working.
The post holder will ensure all reviews are effectively managed and controlled through the use of appropriate documentation including the production of timely and effective highlight reports and communication plans to keep all key stakeholders well informed on programme progress.
A positive attitude and strong analytical and communication skills as well as the aptitude and desire to establish a positive customer experience are essential in this role.
The successful candidate needs to be highly motivated, have the ability to work under and respond positively to pressure and manage their own workload in order to meet targets.
It is anticipated that interviews will be held on Wednesday 9th November 2016.
Required qualifications:
• Degree level/equivalent relevant qualification.
• LEAN or equivalent Process Improvement related qualification
For further information about the post please contact:
Joanne Wilkinson, Service Improvement Team Leader on 03000 267533 or mobile no: 07584141182 or Email joanne.wilkinson@durham.gov,uk
Apply on-line via the jobs portal or for further assistance please contact the HR Operations & Data Team, telephone 03000 268302 / 268535 or Email hrneighbourhoods@durham.gov.uk
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.
In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.
Please note
This job is closed for applications.