Service Improvement Assistant
Job Summary
Working Pattern:
Full time
Advert Start Date:
04/03/2025
Advert End Date:
16/03/2025 23:00
Salary:
£28,163 - £30,060 per annum
Job Category:
HR / Training
Employment Location:
Newcastle upon Tyne
Further Information
Why work for Newcastle City Council?
Newcastle is an ambitious City, it always has been. It’s an iconic core City with a rich heritage but one that also shapes and influences the future of the region.
Here at Newcastle City Council we have a real passion to improve the lives of residents and visitors to the City through the wide variety of essential public services we deliver and the relationships we foster. From our City leaders, to every member of our team, we’re all committed to making Newcastle a City that is vibrant and thriving.
We want you to help us make Newcastle a great place to work, visit and live in.
About the role
An exciting opportunity has arisen to play a key supporting role within our Workforce and Development Directorate in two new Service Improvement Assistant Posts.
The successful candidates will be required to working flexibly across our Operational HR Team and our Organisational Development Team. To be successful, you will need to be highly organised with the ability to prioritise and manage your own workload, be able to multi-task and deal with changing priorities and deadlines. You must have the ability to problem solve using your critical thinking skills and work independently. Excellent customer care skills are essential, as is the ability to build relationships and work collaboratively as part of our professional team.
The role also requires digital skills to maintain and improve the on-line solutions that support our agile workforce, as well as the ability to work with data to deliver evidence-based solutions.
What do we offer?
As an employee of NCC, you will have access to:
- a competitive salary
- access to Local Government pension scheme
- 25 days annual leave, rising to 29 days after 5 years service in addition to Bank Holidays, with the ability to buy additional leave annually
- Family Supportive Policies
- a bespoke induction
- agile working, enabling both home working and office-based working
- a generous Flexi Scheme
- access to Occupational Health, Mindfulness sessions and other wellbeing initiatives
- access to various salary sacrifice schemes – covering cars, white electrical goods and tax efficient saving contributions towards your pension
- discounted travel passes.
This is a hybrid role which will require you to work remotely from home and in the office. You will need access to the internet via wi-fi and will be provided with the IT equipment you’ll need to work from home.
How to apply
If you believe this could be the right opportunity for you then we would love to hear from you. Please ensure your application clearly demonstrates how you meet the person specification for this post. The closing date for this post is 11pm on Sunday 16th March 2025.
Shortlisted candidates will be invited to interview on Friday 21st March in person at the Civic Centre.
If you have any further questions about the role, please contact Alizon Carr, Human Resources Service Manager at alizon.carr@newcastle.gov.uk, or Lynn Condon, Organisational Development Manager, at lynn.condon@newcastle.gov.uk
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.