Enquiry Responder, 18.5 hpw
Job Summary
Working Pattern:
Part time
Advert Start Date:
26/02/2025
Advert End Date:
12/03/2025 12:00
Salary:
£27,711 pa pro rata
Job Category:
Social Care - Adult Service
Employment Location:
South Tyneside Let’s Talk Team, Jarrow Town Hall
Further Information
Enquiry Responder, 18.5hpw
(South Tyneside Let’s Talk Team, Jarrow Town Hall)
£27,711 pa pro rata
Permanent
Work pattern: Monday and Tuesday 8.30am to 5.00 pm, Wednesday 9.00am to 12.30pm
An exciting opportunity has arisen in the South Tyneside Let’s Talk Service. We are seeking an enthusiastic person with previous experience in a customer service environment to fulfil the role of Enquiry Responder.
The post holder will be part of the team who effectively deliver the South Tyneside Let’s Talk Service, the single point of contact into Adults Social Care & Commissioning in South Tyneside, and will be responsible for providing prompt and consistent information and advice to ensure the person is connected to the right support to meet their needs first time.
You will respond to telephone, written and digital communications, including online Chat and self assessment tools, received from the public and internal and external colleagues. This may include carers, people with a learning disability, autism, physical or mental health issues and safeguarding concerns within an overall framework of enhancing a person’s wellbeing and maintaining their independence.
In line our Let’s Talk Together strengths based approach, and the Care Act 2014, we need to focus on making the most of people’s own strengths and resources in the community, looking at what people can do and focussing on what matters to them.
For an informal discussion about the role, please contact Christopher Perry, Team Manager on (0191) 4246473 or Christopher.Perry@southtyneside.gov.uk
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, 12 March 2025
Interviews will take place on 16 April 2025