Income Collection Officer
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
07/03/2025
Advert End Date:
19/03/2025 22:59
Salary:
£31,586 - £34,314 per annum
Employment Location:
Newcastle Upon Tyne
Further Information
The Role:
To work as part of our Income Collection Team. You will review and manage accounts and contact our tenants about their rent accounts arrears and related matters.
You will take action to collect rent and arrears including the first stages of legal action.
You will speak to our tenants on the phone and in person including regular home visits and interviews at our Hubs and community locations across the city.
You will work closely with our Financial Inclusion, and Support and Progression teams and and other City Council teams to sustain tenancies, support our tenants and achieve our collection rate target.
The Person:
You are passionate about delivering an excellent service to customers..You will have good negotiation skills and knowledge and experience of working in a debt collection role, preferably in a Housing environment. You will be polite and caring and be able to give hard messages in an empathetic manner. Above all you will be customer focused and prepared to go that extra mile to resolve problems for our tenants that help them sustain their tenancy and maintain their rent payments.
We have one full time (37 hours pw) 12 month fixed term post available.
Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Tim Hutton on 0191 278 1599 or by email at tim.hutton@newcastle.gov.uk.
PLEASE NOTE: We do not accept CV’s, only online applications.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
Newcastle City Council is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.