Senior Information and Feedback Officer
Job Summary
Working Pattern:
Full time
Advert Start Date:
07/02/2025
Advert End Date:
21/02/2025 12:00
Employment Location:
Town Hall, South Shields
Further Information
Senior Information and Feedback Officer
(Town Hall, South Shields)
£46,731 pa
As a Senior Information and Feedback Officer, you will play a pivotal role in addressing and resolving housing-related complaints and issues. You will ensure that residents receive prompt, fair, and satisfactory resolutions to their concerns. This position requires a highly organised and empathetic individual with excellent communication and problem-solving skills.
You will support the delivery of the housing complaints process, which includes managing statutory and corporate complaints relating to housing services. You will also be responsible for developing training programmes, analysing and implementing learning outcomes, reviewing and updating internal policy, procedures and guidance, maintaining appropriate complaint and feedback systems and working with colleagues to implement and improve external content.
You will also have responsibility for line-managing a small team of Customer Feedback Officers who support the housing complaints process and will act as Link Officer to the Housing Ombudsman.
For an informal discussion about this post, please contact Neil Purvis, Information and Feedback Manager on (0191) 424 7039 or neil.purvis@southtyneside.gov.uk
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Friday 21 February 2025.