ICT First and Second Line Customer Support Officer
Job Summary
Working Pattern:
Full time
Advert Start Date:
30/01/2025
Advert End Date:
13/02/2025 22:59
Salary:
£28,163 - £30,060 per annum
Hours per week:
37 hours per week
Employment Location:
Newcastle upon Tyne
Further Information
ICT Services are seeking to recruit ta number of ICT First and Second Line Officers to provide hardware, software and network support to users within the City Council and Schools in order to complement existing ICT support services.
We are looking for individuals who have a customer centric approach to provide 1st & 2nd line technical support to NCC employs and Schools. This will be carried out either by face to face, via remote access, phone or email.
You will need to have the ability to make decisions independently to implement fixes and solutions, have the ability to resolve issues, or to prioritise calls or to escalate with your own or other teams.
You should have an awareness of one or more of the following Windows, Microsoft365, Active Directory, PC hardware components and their installation and configuration within a networked environment. It would be desirable for candidates to possess some knowledge of Microsoft Active Directory.
This post requires individuals with high levels of communication skills and also the ability to work to tight deadlines, on your own initiative as well as part of a team.
We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post involves working with children and/or vulnerable adults. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions and a check of police information.
The person specification which forms part of this recruitment outlines the key skills and experience we require to be successful in this role; please ensure you can demonstrate this on your application form.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and cmplete our online application form and attach your CV.
Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.