Performance Delivery Officer (INTERNAL ONLY)
Job Summary
Working Pattern:
Full time
Advert Start Date:
09/01/2025
Advert End Date:
24/01/2025 12:00
Job Category:
Environmental Services / Waste / Recycling/ Parks
Employment Location:
Middlefields, South Shields
Further Information
INTERNAL ADVERTISEMENT
This post is restricted to current employees of the Council
Performance Delivery Officer
(Middlefields, South Shields)
£32,654 pa
About Us
Our approach to area management is changing in South Tyneside. We are a forward-thinking Council that is developing innovative approaches to meet our challenges. Focusing on People, Place and Partnerships, this is a great time to join us.
With our new Council Leadership, and a recent service review, we are looking to improve the delivery of street cleansing services, area quality monitoring and the development of local markets across the Borough. Our aim is to achieve excellent quality standards, to ensure that residents live in clean, green and connected communities where they feel safe.
Joining us at this time will ensure that you are part of a team committed to making positive changes. As an organisation we are fully committed to supporting our staff to grow and develop and will provide you with the opportunity to use your skills and learn new ones.
About The Role
You will be responsible for contributing to the delivery of a high-quality, customer focused area management service within the Borough. You will support the development and implementation of an innovative approach to Area Management across the Borough, promoting the effective targeting of resource and supporting planned delivery of services utilising evidence-based methodology, data capture and local intelligence. You will also be responsible for dealing with complaints, stakeholder feedback and service requests.
About You
We are looking for a highly motivated, enthusiastic and experienced individual with excellent organisational, communication and IT skills. A keen eye for detail is essential, along with a willingness to attempt new challenges and approaches. You will have previous experience of producing performance information, analysing data and recommending service improvements. You will also have experience of working in a customer facing role and of complaints handling.
For an informal discussion about role please contact Jayne Ingram, Neighbourhood Service Lead at jayne.ingram@southtyneside.gov.uk
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Friday 24 January 2025.