Senior Specialist Adviser Complaints and Customer Relations
Job Summary
Working Pattern:
Full time
Advert Start Date:
06/01/2025
Advert End Date:
03/02/2025 22:59
Salary:
£58,311 - £61,739 per annum
Job Category:
Social Care - Leadership
Employment Location:
Newcastle Upon Tyne
Further Information
Why work for Newcastle City Council?
Newcastle City Council offers you an exciting opportunity to work in a vibrant city with proactive and committed people who have a genuine desire and motivation to support positive outcomes for the residents of Newcastle, striving to achieve the values of being Proud, Fair and Ambitious.
What do we offer?
As an employee of NCC, you will have access to
A competitive salary
Access to Local Government pension scheme
Generous annual leave in addition to Bank Holidays, with the ability to buy additional leave annually
Family Supportive Policies
A bespoke induction
Various flexible working options
Agile working, enabling both home working and office based working
A generous Flexi Scheme
Access to Occupational Health, Mindfulness sessions and other wellbeing initiatives
Access to various salary sacrifice schemes – covering cars, white electrical goods and tax efficient saving contributions towards your pension
Discounted travel passes
What about the Role?
As an Senior Specialist Adviser for our Complaints and Customer Relations team you will oversee the effective management of complaints handling across the council in line with the statutory frameworks, as well as playing an integral role in the strategic development of the recently integrated complaints function,
To apply for this role, you will need to be confident, customer focussed, able to communicate with a wide and varied audience and have a flexible approach to work, meeting challenging deadlines.
If this sounds like job for you, please keep reading and look at the Job Description and Person Specification provided.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.