Senior Customer Service Advisor
Job Summary
Working Pattern:
Full time
Advert Start Date:
19/12/2024
Advert End Date:
18/01/2025 23:59
Salary:
£28,163 - £30,060 per annum
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Newcastle upon Tyne, Contact Centre - Benton Park Road Offices
Further Information
Hours: 40.25 hours weekly (37 hours plus 3.25 hours contractual overtime), working a rotating 12-hour shift. Shift pattern consists of 3-day shifts, 3 rest days, 3-day shifts, 3 rest days, 3 night shifts, 3 rest days, 3 night shifts 3 rest days.
Salary (including Enhancements): £39,639.24 - £42,181.08 (per annum)
Location: Contact Centre - Benton Park Road Offices
The Role:
Are you looking for a role that will provide more people management experience?
This post offers a fantastic opportunity for you to do just this; in addition to improving your overall knowledge in areas of leading a team, you will also gain further insight into various areas of Newcastle City Council, in particular the Ostara service.
Do you have the ability to prioritise and make critical decisions?
Have you got a positive, can do attitude?
Are you able to diffuse difficult situations before they escalate?
Can you remain calm under pressure?
The successful candidate will work in our Contact Centre and be part of a team of Senior Customer Service Advisors working round the clock coordinating resources to deliver Contact Centre, CCTV and Care Alarm services, as well as dispatching response teams in emergency situations.
You will also be involved in a wide range of tasks involving other services for including property repairs, noise complaints, emergency homeless and your local services, particularly out of hours.
Before making up your mind why not contact one of our Customer Services Team Managers
Gemma McGlashan - 0191 2788600 ext. 39222 or
Elaine Martin - 0191 2788600 ext.39220 for an informal chat about this opportunity.
If you are interested, please complete the application form where you will need to demonstrate how you meet the essential criteria of the current person specification for this post, giving relevant evidence and examples.
Please note that this position requires you to work bank holidays including Christmas and New Year depending on the shift pattern.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.