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Business Support Officer

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
11/11/2024
Advert End Date:
25/11/2024 23:59
Salary:
£25,584 - £26,409 per annum
Hours per week:
37
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
272518
Employment Location:
Newcastle upon Tyne
Post Number:
OPS1717
Number of posts:
3
Closing date:
25 Nov
Further Information
3 x Full Time Fixed Term N4 Business Support Officer roles to cover maternity leave (up to 1 year)

If you are a team player who is enthusiastic and committed to providing excellent business support across the team, we would welcome applications for the current opportunities listed below.

We are looking for 2 experienced administrators to take the positions within our team supporting Taxi Licensing, at Wincomblee Road, Walker and 1 experienced administrator to support Public Safety and Regulation at the Civic Centre. 
Some aspects of these roles include:
Working in a reactive, fast-paced environment 2 of these roles involve supporting between a busy front-line reception and back-office environment, with the ability to deal with, at times, difficult and challenging customers both face to face and on the telephone. You will process all aspects of licensing applications and related tasks accurately to tight deadlines using a number of in-house and external systems/methods.
Tasks also include the management of email accounts, call handling of a very busy phone line, coordinate the booking of MOT schedule tests and a number of other related tasks.

There is also a role working in a back-office environment supporting a variety of tasks accurately to tight deadlines using in-house and external systems/methods, including the logging and allocation of service requests, management of email accounts, telephone call handling, support with various aspects of Licensing work, food safety complaints, Building Control, support with the preparation of legal files, land charge searches, reception cover off site, as well as a number of other tasks.
The successful candidates need to have excellent organisation and communication skills with the ability to multi-task during busy periods as well as pass information and liaise effectively with colleagues and officers to process applications, information and tasks accurately using a number of in-house systems/methods to collect and process data.
The roles also require excellent customer service skills with the ability to deal with, at times, challenging situations, which could be face to face and on the telephone, taking accurate information, whilst checking and updating electronic systems.  You should have the ability to multi-task and deal with changing priorities with statutory deadlines.
You will need to have a working knowledge of Microsoft Office, Teams and email, and possess excellent organisational and communication skills.   

These posts work in a generic pool of Business Support staff and could be placed in various areas to support departments across the city. These positions might also be required to move location, as needed, in line with business needs.

In your application you need to demonstrate that you meet the essential criteria listed in the person specification and give recent relevant examples of how you meet the criteria. 
Previous knowledge and experience would be advantageous but full training will be given.
For an informal discussion, please contact Linda Wright by email linda.t.wright@newcastle.gov.uk and she will arrange a discussion with you.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
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