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Customer Service Advisor

Job Summary
Contract Type:
Permanent
Working Pattern:
Please see advert text
Advert Start Date:
28/10/2024
Advert End Date:
24/11/2024 22:59
Salary:
£25,584 - £26,409 per annum
Hours per week:
37
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
271908
Employment Location:
Newcastle Upon Tyne
Post Number:
OPS1699
Number of posts:
7
Closing date:
24 Nov
Further Information
Do you have a passion for customer service and want to be part of a welcoming organisation? If so, a Contact Centre role within Newcastle City Council could be the job for you. If you are a positive person who thrives off helping people, remains calm under pressure and can deliver a first-class customer service, we want to hear from you!
 We are looking for full time staff (37 hours) to work a range of shifts in our contact centre. There are shifts to suit all. The majority of shifts are Monday – Friday office hours, with variation to suit different needs.
The contact centre, based in South Gosforth, answers queries for anything related to Newcastle City Council; these can range from reporting repairs to helping vulnerable customers following a fall.
Why work for Newcastle City Council?
Pay is £13.26 per hour, with unsociable hours enhancements per hour for some shifts !
Working for Newcastle City Council will give you a supportive employer with regular contact with your manager helping you every step of the way and a comprehensive training program to enable you to feel confident in your role. The contact centre is based in a great location no matter how you commute, a Lidl next door and excellent public transport links.

If this sounds like you and you’d like to have a chat about the post, there will be an information session on Friday 15th November at the Civic Centre. Please register for this information session at https://forms.office.com/e/0hY4McJb4X. 
If you are unable to make the session and have any specific questions, please contact Helen Dunbar at Helen.Dunbar@newcastle.gov.uk.
 
Please note, telephone interviews will take place on Thursday 28th and Friday 29th November 2024. Those then shortlisted will have a face-to-face interview Thursday 5th December 2024. Please note this will be a recruitment day and can take up to five hours. The planned start date for the roles will be Monday 13th January 2025.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
 
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