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Complaints Lead

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
28/10/2024
Advert End Date:
07/11/2024 22:59
Salary:
£44,711 - £47,754 per annum
Hours per week:
37 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
271852
Employment Location:
Newcastle Upon Tyne
Post Number:
AS369
Number of posts:
1
Closing date:
7 Nov
Further Information
Who we are looking for:
We are seeking to appoint a Complaints Lead on a permanent basis to join our existing Customer Relations Team, based at the Civic Centre.
 
Following a restructure of the team, this is a newly created role which will be accountable for leading the transformation on corporate complaints and compliments across the council.

Working within the Customer Relations Team, you will oversee customer complaints from receipt through to resolution in line with statutory and corporate guidelines.

To be successful in the role:
  • You will be a highly motivated and committed manager, with experience of leading a busy customer services environment.
  • You will possess excellent communication, organisational and IT skills; and be able to work collaboratively with a wide range of stakeholders to drive transformational change.
  • You will enjoy talking to customers and possess an innate ability to empathise with them when handling complaints.
 
Further information
Team: Customer Relations Team
Base Location: Civic Centre (Hybrid Working Available)

For an informal discussion please contact Lee Shiells, Workforce Development & Customer Relations Manager, on 0191 211 5045

Benefits of working for Newcastle City Council include:
  • Flexible working options
  • Full Induction and access to a wide range of training, learning and development opportunities.
  • 25 days Annual Leave (rising up to 29 days after 5 years’ service) plus bank holidays
  • Access to Local Government Pension Scheme with the option of making additional contributions.
  • Access to a salary sacrifice car lease and home electronics scheme.
  • Full employee support package including access to a free confidential Health Assured, Employee Assistance Program.
  • Staff offers and discounts including discounts on travel passes and leisure

To Apply
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox

Closing Date: Thursday 7th November 2024
Interview Date: Wednesday 13th November 2024
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