Support Manager – Revenues, Customer Services and Financial Support
Job Summary
Working Pattern:
Full time
Advert Start Date:
30/07/2024
Advert End Date:
09/08/2024 12:00
Job Category:
Finance / Benefits / Revenues / Procurement
Employment Location:
Hawthorne Building, Jarrow/Hybrid Working
Further Information
Support Manager – Revenues, Customer Services and Financial Support
(Hawthorne Building, Jarrow/Hybrid Working)
£50,512 pa
South Tyneside Council is looking for an enthusiastic and experienced professional to join our busy and established Revenues, Customer Services and Financial Support Team.
In this exciting new role, you will assist both the Strategic and Operations Managers in the leadership, management and direction of our day-to-day operations, delivering Customer Services, Council Tax, Business Rates, Housing Benefit and Council Tax Support, Sundry Debtor and Housing Benefit overpayment recovery.
You will play a pivotal role in expanding digital options for our customers and driving continuous performance improvements across our teams. As Support Manager you will also:
- Maintain an awareness of trends and developments that affect the work of the service;
- Help identify and deploy new and emerging technologies to ensure that joined up services are delivered in ways that offer high levels of customer satisfaction as well as value for money;
- Constantly challenge the way we do things with personal and team experience of best practice;
- Assist in dealing with customers who elect to escalate complaints to a higher level ensuring a satisfactory resolution.
For an informal discussion about this post, please contact Jillian O’Connor, Strategic Manager – Revenues, Customer Services and Financial Support on (0191) 424 4210 or Dawn Dennison, Operations Manager – Revenues, Customer Services and Financial Support on (0191) 424 4282.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Friday 9 August 2024.