Customer Service Team Manager
Job Summary
Working Pattern:
Full time
Advert Start Date:
25/07/2024
Advert End Date:
Closed for applications on 08/08/2024 23:59
Salary:
£33,945 - £37,336 per annum
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Newcastle City Council, Benton Park Road Offices
Further Information
The Role:
This is an exciting opportunity to join Newcastle City Councils busy Contact Centre where you will lead a team to achieve high standards of customer service in a fast-paced environment. The postholder will be responsible for the day-to-day management and development of a highly customer focused team, ensuring customer, operational and financial KPIs are achieved.
Duties will involve ensuring Contact Centre activities are completed on time and to the required quality standard with the aim of improving efficiency and effectiveness in the delivery of services. You will be required to lead, motivate, coach and develop individuals to maximise potential and ensure customer focused services are delivered. We require excellent communication skills and the ability inspire staff to achieve goals.
Are you a natural leader with a genuine passion for people and customer service excellence?
Have you got a positive, can-do attitude and the ability to influence others to improve performance?
Do you want to be accountable for a team who delivers a first-class customer service?
Then we want to hear from you.
The successful candidate will work in our Contact Centre and be part of a management team accountable for a team of Customer Service Advisors delivering outstanding customer service that resolves as many interactions at first point of contact.
This is an awesome opportunity; are you interested?
Before making up your mind why not call Gail Nicholls on 0191 2115476 for an informal chat about the opportunities that Newcastle City Council can offer. If you would prefer to email your query, please email jobs@newcastle.gov.uk
Further details about the role and the type of person that we are looking for are also contained in the supporting documents.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
Please note
This job is closed for applications.