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Complaints Officer

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
17/06/2024
Advert End Date:
05/07/2024 23:59
Salary:
£30,296 - £33,024 per annum
Hours per week:
37
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
265156
Employment Location:
Newcastle upon Tyne
Post Number:
AS328
Number of posts:
1
Closing date:
5 Jul
Further Information
Who we are looking for:
We are seeking to appoint a Complaints Officer on a permanent basis to join our existing Complaints and Customer Relations Team, based at the Civic Centre. This is a new role within the Adult Social Care & Prevention Directorate, providing additional capacity to support complaints and enquiries.

Working with the Complaints Lead Specialist, you will work as part of the team that has responsibility for complaints and enquiries. You will oversee customer complaints from receipt through to resolution in line with statutory and corporate guidelines.

To be successful in the role:
You will be a highly motivated and committed team player, with experience of working in a busy customer services environment.
You will possess excellent communication, organisational and IT skills; and be able to work collaboratively with a wide range of stakeholders.
You will enjoy talking to customers and possess an innate ability to empathise with them when handling complaints.
 
Further information
Team: Complaints & Customer Relations Team
Working: 37 hours per week
Base Location: Civic Centre (Hybrid Working Available)

https://www.newcastle.gov.uk/services/care-and-support/information-and-support-adults/contact-care-and-support-adults/make-a-complaint

For an informal discussion please contact Sara Livingstone, Complaints Lead Specialist, on 0191 277 3656.

Benefits of working for Newcastle City Council include:
  • Flexible working options
  • Full Induction and access to a wide range of training, learning and development opportunities.
  • 25 days Annual Leave (rising up to 29 days after 5 years’ service) plus bank holidays
  • Access to Local Government Pension Scheme with the option of making additional contributions.
  • Access to a salary sacrifice car lease and home electronics scheme.
  • Full employee support package including access to a free confidential Health Assured, Employee Assistance Program.
  • Staff offers and discounts including discounts on travel passes and leisure

To Apply
Click on the ‘Apply Now’ tab.  Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

Closing Date: Friday 5 July 2024
Interview Date: Tuesday 23 July 2024
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